Prepare a programme to communicate organisational awareness and enhance the skills required to develop, implement and maintain the Business Continuity Plan.
An ongoing programme of training for those directly involved in the Development, Implementation, Maintenance and Execution of the Organization’s Business Continuity Process.
Rehearsing the roles of key stakeholders involved in the Business Continuity Process.
The entirety of the Business Continuity Process should be monitored and modifications implemented as necessary.
MACTEM – Manage
An organisation’s BCM programme should be managed on an ongoing basis. A management process is required to effectively measure, control and audit the Business Continuity process. The process provides management co-ordination and governance by clearly defining the roles, responsibilities, accountabilities and authorities of senior management and key employees of the organisation. This can be done by using assigning each role or function a RACI (responsible / accountable / consulted / informed) rating.
MACTEM – Audit
The Business Continuity Process should be constantly updated and maintained to ensure it remains relevant in the changing operating environment. A Business Continuity Audit is needed to ensure that the Business Continuity Process is verified for compliance to the organisation’s policies, objectives, fulfils any contractual arrangements and complies with all applicable laws and regulations.
MACTEM – Communicate
To ensure that your Business Continuity Plan is understood and accepted, you require the active participation of many people in your organization. Additionally, you need to communicate the Organisations business continuity plans and what can be expected of employees in the event of a crisis. Effective communication is candid, clear, at the right level of detail, timely, relevant to the interests and needs of the participants, involves the right people, and ensures mutual understanding of content and conclusion. Much communication can be informal and oral; however, written communications are needed to document issues, understandings and action plans. Meetings should be well planned and their results documented.
MACTEM – Train
All employees should be familiarised with the relevant Business Continuity Process for their business unit. An educational process by which teams and employees are made qualified and proficient about their roles and responsibilities in implementing a business continuity plan should be implemented. Training is an essential part of the Business Continuity Process. Many good plans fail at the most crucial stage because the people who are not in everyday contact with the Business Continuity Process are not familiar with their role. All relevant resources and contacts should be adequately trained in a structured manner to assure compliance with their relevant ‘roles’ and the ‘tasks’ they are involved in. Therefore, the level of training will vary for different participation levels. Auditing, Exercising and Monitoring the Business Continuity Process will help to identify any training deficiencies.
MACTEM – Exercise
Exercising involves the testing of the Business Continuity Process and rehearsing the roles of key employees involved in the Business Continuity Process. The process of exercising enables key employees to familiarise themselves with their roles as required by the Business Continuity Process.
MACTEM – Monitor
The Business Continuity Process needs to be continually monitored and evaluated to assure its validity. Therefore, it is important to not only measure results, but also to be able to reflect those results in your Business Continuity Plan. A monitoring programme to ensure that remedial action plans are implemented within an agreed timescale should be implemented.
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